Refund and Returns Policy – 24 Flower Phuket

Last updated: 12 September 2025

At 24 Flower Phuket, every order is carefully prepared to ensure the highest quality and freshness of our products. Because flowers and floral arrangements are perishable items, all sales are final.

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1. No Refunds

• We do not offer refunds under any circumstances once an order has been confirmed and payment has been made.
• This includes but is not limited to: change of mind, incorrect details provided, or recipient not available to receive the delivery.

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2. No Returns or Exchanges

• Due to the perishable and customized nature of our products, returns or exchanges are not accepted.
• Once flowers are delivered, responsibility for their care is transferred to the recipient.

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3. Order Accuracy

• Please ensure all order details (recipient’s name, address, contact number, delivery date, and message card) are correct at the time of purchase.
• We are not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

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4. Exceptions

• In rare cases where a significant error is made by 24 Flower Phuket (e.g., wrong product delivered), we will review the issue and provide a suitable solution at our discretion.

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5. Contact Us

If you have any concerns about your order, please contact us immediately:

24 Flower Phuket
📍 Address: 89 Wichitsongkam Kathu, Phuket
📞 Phone: 086 596 5789
📧 Email: 24flower.phuket@gmail.com